On-Demand Webinar

Choose Your Path to HyperAutomation: Contact Center Edition

About the Webinar

The contact center supports customer interactions across various channels, including phone calls, email, webchat, interactive voice response (IVR), etc., and is distinct from telephone-only call centers. With the increase of digital channels, customer interactions have grown, making it hard to manage the omnichannel experience, let alone improve it effectively. Organizations planning to boost sales, service standards, customer satisfaction, and the company’s bottom line require them to apply technology and operational strategy to their contact centers. Some of the key pain points faced by contact centers are high staff turnover, low employee engagement, and low first-call resolution rate.

During this session, we will dive into how Hyperautomation can be leveraged to address these pain points and keep the customer happy.


What You Will Learn

  • Improving self-service options in your contact center
  • Assisting agents to boost productivity
  • Reducing costs and improving operational efficiencies


Meet the Event Speakers


Sushma Anaparthi

Director of Advisory, Insurance

Brad Beumer-1

Brad Beumer

Customer Experience and Contact Center Automation Lead Customer Experience and Contact Center Automation Lead at UiPath


Register Below to Watch