Enterprise Security Company Reduces Support Call Volume by 50,000 Hours Using Intelligent Automation, Designed by Ashling Partners

Enterprise Security Company Case Study

Learn how Intelligent Automation saved one enterprise company over 50,000 hours.

Removing inefficiencies and manual tasks from workflows drives operational efficiency. Accomplishing this requires an expert perspective on how workflows and processes work and where opportunities exist to insert automation. 

A trusted brand in smart home and small business security partnered with Ashling Partners to streamline and accelerate their installation process with the power of automation.

In pursuing digital transformation in installations, one aspect Ashling Partners identified as having potential for automation was the critical installation confirmation. This check required installers to contact the internal operations support team to manually confirm important aspects of the system were functioning properly.

After reviewing the process, Ashling and the client leveraged a chatbot and Robotic Process Automation (RPA) as Intelligent Automation (IA). As a result, the organization eliminated the need for agent intervention, which yielded a savings of 50,000 hours annually.

You can discover the story of how this enterprise company was able to:

  • Reduce the need for manual installation confirmation tasks
  • Automate the entire process
  • Save 50,000 hours annually

Download the case study today to learn more about the challenge and solution that revolutionized this installation ecosystem.

Read the Enterprise Security Company Case Study